Shipping & Returns
Shipping Policy
Shipping Policy
Thank you for shopping with us! We strive to process and ship all orders as quickly as possible.
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Processing Time: All orders are typically processed and shipped within 10 business days from the date of purchase. Orders are processed Monday through Friday, excluding weekends and holidays.
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Shipping Estimates: Shipping estimates are provided by the shipping company at checkout. Please note that these are estimated delivery times and may vary depending on your location and other external factors such as weather, customs, or carrier delays.
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Shipping Rates: Shipping costs will be calculated at checkout based on your delivery address and the shipping method you choose.
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Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available) to monitor the progress of your shipment.
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International Shipping: We offer international shipping. Shipping times and rates will vary depending on the destination. Please note that customers are responsible for any duties, taxes, or customs fees that may apply to international orders.
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Delays: While we strive to meet the estimated delivery times, we are not responsible for any delays caused by the shipping carrier, especially during peak times, holidays, or due to unforeseen circumstances.
Return & Exchange Policy
Refund policy
Final Sale Policy
Thank you for shopping with us. Please note that all items purchased on our website are final sale. We do not accept returns, exchanges, or offer refunds for any products under any circumstances.
By completing your purchase, you acknowledge and agree to the following:
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No Returns or Exchanges: Once an order is placed, it cannot be returned or exchanged.
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No Refunds: We do not issue refunds for any reason, including but not limited to dissatisfaction with the product or change of mind.
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Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue, either through a replacement or other available options as per our policy.
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Product Descriptions: We strive to provide accurate product descriptions and images to help you make an informed decision. Please review all product information carefully before making your purchase.
By completing your purchase, you confirm that you have read, understood, and agreed to this policy.
You can always contact us for any questions or concern at maplebearmysteryboxes@gmail.com
European Union 14 day cooling off period
f you are returning an item from the EU, please note that:
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Return Shipping Costs: The customer is responsible for all return shipping fees, unless the item is defective.
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Return Period: You have the right to return any items within 14 days of receiving your order, provided that the item is unused, in its original condition, and in the original packaging.